About Essagerhub
Essagerhub sells essential charging cables, adapters, and power accessories for your devices. We ship worldwide with free standard tracked shipping.
Who we are
Essagerhub is operated by HYGGO PTY LTD (ABN 26 680 569 653), based in Melbourne, Australia. We sell internationally to shoppers in many countries. Our terms of use are governed by the laws of Victoria, Australia, but this does not limit the mandatory consumer rights you have in your own country.
What we sell
We offer charging cables, adapters, and power accessories. Many of our cables support fast charging protocols like PD and QC, but please check the specific product details for wattage. To ensure an adapter fits your device, check the connector types listed in the product title, such as USB-C to USB-A or Lightning.
Shipping and delivery
We offer free standard tracked shipping to every country we deliver to, with no minimum order. You can see the list of supported countries at checkout. Orders are processed in 1–3 business days, during which we place the order with our supplier partner who packs it and hands it to the carrier. Most orders arrive within 7–15 business days, though some countries and remote areas may take up to 20 business days. You will receive a tracking number by email when your order ships. Please note that orders with several items may arrive in separate parcels. Not every product can be shipped to every country; if an item cannot be delivered to your address, we will inform you within 1 business day and refund that item in full. You must check your shipping address carefully, as we are not responsible for parcels sent to a wrong address entered by you.
Customs and taxes
The price you see is in your local currency. In countries where VAT or GST on imports applies, it is included in the price shown. In a few countries, such as Canada, sales tax is shown and added at checkout. Elsewhere, any import duties or taxes are set and collected by the destination country on delivery.
Order tracking
Use the tracking number from your shipping email on the carrier's website. If you are signed in, you can also view your orders under Account > Orders. Tracking information can take 2-3 business days to update after dispatch. If your order has not arrived after 20 business days from the order date, please contact us and we will re-send it or refund it in full.
Returns and refunds
You can return unused items in their original packaging within 14 days of delivery for a change of mind. Items that are used, assembled, have broken hygiene seals, or are personalised are not returnable for change of mind. To start a return, email us with your order number. We will reply within 1 business day with return instructions and the return address, which may be in another country. You pay the return postage for change-of-mind returns, and there is no restocking fee. Refunds are issued to the original payment method within 3 business days after the return arrives, though your bank or PayPal may take 5-10 business days to show the funds. We do not offer exchanges; please return the item for a refund and place a new order. For faulty, damaged, or wrong items, email us within 14 days of delivery with your order number and photos. We will refund you in full or send a replacement at no cost. Your mandatory consumer protection laws always apply in addition to these policies.
Payment methods
We accept Visa, Mastercard, American Express, and PayPal. Payments are processed securely by Stripe and PayPal; we never see your full card numbers. Payment is taken when the order is placed. We do not offer buy now, pay later services such as Afterpay or Klarna. If a payment is declined, please try another card or PayPal, or contact us.
Contact us
You can reach us by email at [email protected] or via the contact form. We reply within 1 business day. We do not have a published phone line. When contacting us about an order, please include your order number.