Frequently Asked Questions

Welcome to Essagerhub. Here you will find answers to common questions about our charging cables, adapters, and power accessories. If you cannot find the answer you need, please contact us at [email protected].

Product Questions

Do these cables support fast charging?

Many of our cables support fast charging protocols like PD and QC, but please check the specific product details for wattage.

Will the adapter fit my device?

Check the connector types listed in the product title, such as USB-C to USB-A or Lightning, to ensure compatibility.

Ordering and Payment

What payment methods do you accept?

We accept Visa, Mastercard, American Express and PayPal. Payments are processed securely by Stripe and PayPal. We never see your full card numbers. Payment is taken when the order is placed.

Do you offer Buy Now, Pay Later services?

No, we do not offer Afterpay, Klarna or similar services.

My payment was declined. What should I do?

Please try another card or use PayPal. You can also contact us at [email protected] for assistance.

Are the prices shown final?

The price you see is in your local currency. Where the destination country charges VAT or GST on imports, it is included in the price shown. In a few countries (for example Canada) sales tax is shown and added at checkout. Elsewhere, any import duties or taxes are set and collected by the destination country on delivery.

Shipping and Delivery

How much is shipping and how long does it take?

Shipping is free to every country we deliver to. Orders are processed in 1–3 business days and most arrive within 7–15 business days (up to 20 for some countries and remote areas). You will receive a tracking number by email when your order ships.

Which countries do you ship to?

We ship to the countries listed at checkout. Not every product can be shipped to every country. If an item in your order cannot be delivered to your address, we will tell you within 1 business day and refund that item in full.

How can I track my order?

Use the tracking number from the shipping email on the carrier's website. Signed-in customers can also see their orders under Account > Orders. Tracking can take 2-3 business days to update after dispatch.

My order has not arrived yet.

If your order has not arrived after 20 business days from the order date, please contact us and we will re-send it or refund it in full.

Will all items arrive together?

Orders with several items may arrive in separate parcels.

I entered the wrong address.

Please check your shipping address carefully before ordering. We are not responsible for parcels sent to a wrong address entered by the shopper.

Returns and Refunds

Can I return an item for a change of mind?

Yes. Unused items in their original packaging can be returned within 14 days of delivery. To start a return, email us with your order number. We will reply within 1 business day with return instructions and the return address.

What items cannot be returned for a change of mind?

• Used or assembled items
• Items with broken hygiene seals
• Personalised items

Who pays for return postage?

The shopper pays return postage for change-of-mind returns. There is no restocking fee.

Do you offer exchanges?

No, we do not offer exchanges. Please return the item for a refund and place a new order.

When will I receive my refund?

Refunds go to the original payment method within 3 business days after the return arrives. Your bank or PayPal may take 5-10 business days to show the funds.

What if my item is faulty, damaged or wrong?

Email us within 14 days of delivery with your order number and photos. We will refund you in full or send a replacement at no cost to you.

Consumer Rights

The mandatory consumer protection laws of your country always apply in addition to these policies.

Contact Us

If you have any other questions, please contact us:

• Email: [email protected]
• Contact Form: contact form

We reply within 1 business day. Please include your order number when writing about an order. We do not have a published phone line.